A Christmas Case Definition
How do you define Case? How many times have I been asked this question in the past year? Forget “Adaptive” or “Dynamic”, people just want to define this thing they are trying to automate. And the more I think about it the distinction is important, why because in the definition you begin to distinguish some key elements that are what make a case unique, specifically in BPM terms and therefore what must be defined in order to achieve a robust and flexible technology solution.
How do you define Case? How many times have I been asked this question in the past year? Forget “Adaptive” or “Dynamic”, people just want to define this thing they are trying to automate. And the more I think about it the distinction is important, why because in the definition you begin to distinguish some key elements that are what make a case unique, specifically in BPM terms and therefore what must be defined in order to achieve a robust and flexible technology solution.
A case is a collection of data that must be evaluated against
organisational policy or procedure to determine the appropriate outcome. Following this the key elements of case are therefore;
- Data paper or electronic docs or electronic info entered into system
- Policy = Business Rules SLA and the appropriate role to apply that is empowered to make that decision
- Procedure = Route or process the case must follow
- Outcome = decision result
In summary what we are looking at are
a collection of attributes Routes Rules Roles Reports and Results.
And that is my final blog
about case…..at least for 2011 have a happy Christmas one and all.
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